Getting Started With Port Manager

So lets get this ball rolling and go over how to submit and review a Port Request through the Port Manager application.

Who can use this feature?

This feature is open to all users across all platforms

What You Should Know

Here's some terminology you may encounter while submitting a port request:

Service Name Description
LOA The LOA (Letter Of Authorization) is used when porting regular telephone numbers.
RespOrg The RespOrg (Responsible Organization) is used when porting Toll-free numbers.

Your Step-by-Step Guide to Glory

Tip!

Don't fret, you can add additional numbers at your hearts desire during this process, even though we use an example of one number for this guide!

  1. Let's get this kicked off. First, hop into the Port Manager application. It looks like this: Port Manager App

  2. Once we're inside the app, click "New Port Request". New Request

  3. Type out the number you're requesting to port. Enter Number

  4. Don't ignore the important parts here. Read each of these dandy check boxes and confirm you understand. Confirm Checks

  5. Lets go ahead and name this request so you can easily find it in the future. Request Name

  6. Time to upload a current phone bill that has the number(s) you're porting, and fill out the fields so they match what is on your bill. Attach Bill

  7. This step is important--Make sure the number(s) you've requested are on the bill you just attached in step 6! Verify Numbers

  8. If you are porting regular numbers, upload a signed LOA here. LOA

  9. If you are porting toll-free numbers, upload a signed RespOrg here. RespOrg

  10. Here's a bit of choose-your-own-adventure! Either add some more numbers, save and come back later, cancel, or keep chugging along! Finalize Documentation

  11. Back to some basics, who should we keep in the loop on this request? Email Notification

  12. Lets choose a date we prefer, then review our settings and SUBMIT! Woohoo! (or save and come back later, I suppose.) Final Submit

Ensuring Information Is Correct

So you've got the hard part out of the way... or do you? 🤔 How about we pull up your recently created Port Request and verify everything looks a-okay?!

  1. First we need to locate the Port Request we previously made. It was named "My Port Request", remember? View Port Request

  2. Now lets click that tell-tale little cog over on the right. Cog View

  3. Score! Now we can just glance over everything and make sure we didn't make any embarassing errors. View Port Request Detail

  4. All done! Now we wait. 🙂🙃🙂🙃